FAQ

We welcome any questions you may have to make your experience shopping at M Naeve as smooth and simple as possible. That said, we have addressed some questions you may have along the way here. If we do not address your question or concern, please email us directly at info@mnaeve.com

 CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

We will do our best to change or cancel your order if you contact us within 12 hours of placing it. Please contact info@mnaeve.com with your order number and specific request, and we will let you know if we can accommodate it.

DO YOU ACCEPT RETURNS?

Absolutely! We understand the need to return on occasion, so we will supply a refund within 30 days of receipt of your order. The main exception are customized items. Otherwise, we will indicate that an item is final sale in the product description, so please pay special attention to this area prior to checking out.

Please visit this page dedicated to our Shipping & Returns policy for more details and the necessary steps to take to initiate the return process.

CAN I PLACE MY ORDER BY PHONE?

Yes, call us at 713 524 0990 and we’ll be happy to help.

WHAT ARE MY SHIPPING OPTIONS?

We process orders Monday through Friday, excluding holidays. Please allow 48 hours for processing. For deliveries within the United States, we ship via UPS Deliveries are made Monday through Saturday and can take from 1-4 business days to arrive at your location from the date of shipment. International shipments are facilitates with DHL. Please visit this page dedicated to our Shipping & Returns policy for more details.

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

Our sincere apologies! Please email us at info@mnaeve.com to let us know the issue, and you will hear back from us within one business day with a response and/or resolution.

WHICH FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. We also accept PayPal, Amazon and Apple Pay.

HOW CAN I CHECK THE STATUS ON MY ORDER?

You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.

I AM AN INTERIOR DESIGN/TRADE PROFESSIONAL. DO YOU WORK WITH TRADE ACCOUNTS?

We do. Please visit our Trade Program page for details.