FAQ
We welcome any questions you may have to make your experience shopping at M.Naeve as smooth and simple as possible. That said, we have addressed some questions you may have along the way here. If we do not address your question or concern, please email us directly at info@mnaeve.com
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
We will do our best to change or cancel your order if you contact us within 12 hours of placing it. Please contact info@mnaeve.com with your order number and specific request, and we will let you know if we can accommodate it.
DO YOU ACCEPT RETURNS?
All sales are final, however if you have an issue with any items purchased, please reach out to us at info@mnaeve.com with any questions or concerns.
Please visit this page dedicated to our Shipping & Returns policy for more details.
CAN I PLACE MY ORDER BY PHONE?
Yes, call us at 713 524 0990 and we’ll be happy to help.
WHAT ARE MY SHIPPING OPTIONS?
We process orders Monday through Friday, excluding holidays. Please allow 48 hours for processing. With the exception of Apparatus Studio, shipping will be handled on case-by-case basis once the item is purchased. A member of M.Naeve will coordinate logistics and send you a bill for shipping after the fact. Please visit this page dedicated to our Shipping & Returns policy for more details.
I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?
Our sincere apologies! Please email us at info@mnaeve.com to let us know the issue, and you will hear back from us within one business day with a response and/or resolution.
WHICH FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards including Visa, Mastercard, Discover and American Express.
HOW CAN I CHECK THE STATUS ON MY ORDER?
You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.
I AM AN INTERIOR DESIGN/TRADE PROFESSIONAL. DO YOU WORK WITH TRADE ACCOUNTS?
We do. Please visit our Trade Program page for details.