Shipping & Returns
As a courtesy to customers, M.Naeve will coordinate shipping on a case-by-case basis via one of our preferred carriers. Someone from the M.Naeve team will contact you to coordinate logistics and the cost of shipping will be added to the total balance. Once the total balance has been paid, the item will be released for shipping.
All items purchased directly from the M.Naeve shop will require insurance. M.Naeve will not be liable for any damages or unforeseen events once the furniture has left the shop.
Ownership of the product transfers to the customer upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 72 hours of receipt.
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
- All sales are final.
- Antiques are sold as is.
- If item is not in stock and ordered from vendor, it is considered a special order.
- Quoted lead times may vary due to unforeseen events.
Claims: All damage claims and return requests MUST be filed within 10 days of initial receipt, no exceptions. Quality or defective claims may be reported as soon as the issue is apparent. Any customer wishing to file a claim may submit an email to firstname.lastname@example.org.
All claims must be in writing and must include the following information:
1) Photographs of the product AND the box it arrived in;
2) M.Naeve order number;
3) Bill to and ship to information.
M.Naeve will determine claims validity.
All quoted completion and delivery dates are estimates only. M.Naeve and their partner shippers and manufacturers shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, embargoes or martial laws, (b) Manufacturer's inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of Manufacturer or others, (e) fire, flood or other casualty, or (f) other contingencies of manufacture or shipment.